Cranks are easily dismissed, both in real life and online. Yet, surprisingly often, there is something to what they’re saying, something lurking amidst the (quite often amazingly varied and counter-to-the-facts) craziness, something worth hearing when it comes to their core focus. So try this on today: is there a crank in your life? Or one you encounter on a fairly regular basis? Pay attention to their central concern. You may be surprised by what you find.